Job Title: Field Technician

Location: [City, State]
Department: [e.g., Technical Services / Operations / Maintenance]
Reports To: Field Service Manager / Technical Supervisor

Job Summary:

The Field Technician is responsible for installing, maintaining, and repairing equipment or systems at client sites. This role requires hands-on technical expertise, strong troubleshooting skills, and excellent customer service to ensure operational efficiency and client satisfaction.

Key Responsibilities:

• Perform installation, maintenance, and repair of [equipment/systems — e.g., telecommunications, HVAC units, electrical systems, IT hardware, etc.].

• Conduct site inspections and diagnostics to identify technical issues and determine appropriate solutions.

• Calibrate, test, and verify system performance to meet company and client standards.

• Maintain accurate service records, reports, and documentation.

• Communicate effectively with clients to explain technical information and ensure service satisfaction.

• Follow all safety procedures and company policies during on-site work.

• Coordinate with the operations or logistics team to ensure timely parts delivery and job completion.

• Provide feedback to the engineering or support team for product/service improvement.

• Train or assist junior technicians as needed.

Qualifications:

• Diploma or Bachelor’s degree in [Electrical, Mechanical, Electronics, Computer Science, or related field].

• Proven experience (1–3 years) as a Field Technician, Service Engineer, or similar role.

• Strong technical knowledge in [relevant domain — e.g., networking, HVAC systems, machinery, etc.].

• Ability to read and interpret technical manuals, diagrams, and schematics.

• Proficiency with tools, testing instruments, and field software applications.

• Excellent problem-solving and time management skills.

• Good communication and customer service abilities.

• Valid driver’s license and willingness to travel frequently.

Preferred Skills (Optional):

• Certification in [CompTIA, Cisco, EPA, or manufacturer-specific programs].

• Experience with remote diagnostics tools and IoT systems.

• Knowledge of safety and regulatory standards (e.g., OSHA, ISO).

Working Conditions:

• Primarily field-based role with frequent travel to client sites.

• May require weekend or on-call work depending on service schedules.

• Physical ability to lift, carry, and operate technical equipment.